0Account & Setup

0.12 Managing Membership, Billing & Credits

Buy or extend an Access Pass, review credits, and manage billing records.

Quick Guide

Where: Membership & Billing

Main actions: upgrade, billing portal, credit purchase, refund request

Who manages billing: owner accounts

What this page contains

  • Your current plan and limits.
  • Buy top-up credits in the credits card.
  • Open Billing Portal for Stripe billing tasks.
  • Billing Activity and Request a refund or view history.

Screenshot Placeholder

Membership page with plan cards, credits cards, and right-side action cards

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Figure 0.12.1: Membership & Billing page.

Upgrade paths on the page

  • Choose Lite or Pro, then choose a Week Pass or Month Pass. New Access Pass purchases are one-time and do not renew automatically.
  • Buying the same pass again extends access. An active Lite pass can upgrade only to the matching Pro duration through the displayed quote.
  • Pro does not downgrade in place. Buy a lower tier only after the active Pro access ends.

Billing tasks

  • Use Open Billing Portal for payment methods, invoices, receipts, and any existing legacy recurring subscription.
  • Use Request a refund or view history when you need the refund flow.
  • Use Buy top-up credits if your plan credits are not enough.

Credit reminders

  • Lite includes plan credits and 1 live deployment while its Access Pass is active.
  • The page shows the next Plan-credit refresh or the Access Pass end. Buying the same pass again does not refill the current credit window early.
  • Top-up credits are separate from plan credits.
  • For detailed usage history, open Credit Usage.

FAQ

Common questions for this workflow, based on the current SurtitleLive system.

Can I downgrade from Pro back to Lite directly?+

No. The current membership flow does not support a direct Pro-to-Lite downgrade; you can cancel and return to Free.

Do top-up credits expire?+

No. Top-up credits stay on the account and are used after plan credits are exhausted.