How do Week Pass and Month Pass work?
Week Pass gives 7 days of one-time access and Month Pass gives 30 days. Neither renews automatically; choose another pass only when you need more access.
What is the difference between Free and Lite?
The Free Tier is a sandbox for learning and validating your workflow. It can run a temporary Free deployment preview for the first 30 cues, but production live subtitle delivery stays on Lite and paid tiers. The Lite Tier supports 1 live show at a time with system-allocated regional deployment (non-configurable), includes a weekly Plan-credit allowance, and lets each deployment stay live for up to 7 days.
Can I test exports on Free?
Yes. Free can export the first 30 caption cues as XLSX, PPTX, DOCX, and a QLab import pack. Paid tiers export the full script.
What happens when an Access Pass ends?
Viewer and ASM links stop when the active pass ends. Buy an eligible new pass, then explicitly extend or redeploy the show if you need more time.
Can I upgrade a Lite Access Pass to Pro?
Yes. While a Lite Access Pass is active, you can request a matching-duration Pro upgrade. Before you proceed, the server calculates the unused Lite credit and the amount due today. The upgrade creates a new Pro Access Pass end date; it does not extend a live show automatically.
How do Active vs. Archived projects work?
Active projects are for editing and running shows. Archiving allows you to save old work to free up space. Paid plans include dedicated archive storage, whereas Free tier users must delete projects to free up slots.
What are SurtitleLive credits?
Credits are SurtitleLive's usage unit for metered features such as script analysis, translation, and Pockitle Live. Unmetered local and manual features do not use credits. A 7-day Pass grants its Plan-credit allowance once at activation. A 30-day Pass releases four equal Plan-credit allowances, one every 7 days 12 hours. Top-up credits remain available and are not reset when Plan credits refresh.
Who can enter Pockitle Live, and how do credits work?
Pockitle Live remains marked Coming soon while final venue validation continues. The tenant owner can enter the current preview on Free, Lite, Pro, or Pro+. Free includes up to 15 listening minutes per day; paid tiers have no separate daily Pockitle minute cap, but credits and active Pass limits still apply. The original caption and each translation use 1 credit per listening minute; paused time is not charged. Audience and translated-output limits follow the selected plan.
How many credits does a script cost?
For a standard 12,000-word script, analysis typically costs 150-200 credits depending on line count, and translation costs ~150 credits per language. Actual usage varies based on structure and complexity. You can also manually input and translate content without using any credits.
Can Free run a deployment preview?
Yes. When enabled, Free can start a temporary 60-minute deployment preview using the first 30 cues, generated Viewer and ASM links, a fixed region, and the Free viewer cap of 10 audience devices. It can be started up to 2 times per day for testing and rehearsal only, not production show delivery.
Can I exceed my Plan-credit allowance?
Yes. Top-up credits carry over and are not affected by Plan-credit refreshes. All metered features use Plan credits first, then draw from your Top-up balance.
What does self-serve mean?
SurtitleLive is designed so teams can set up projects, prepare translations, run live shows, export backup files, and manage billing directly in the product. This keeps setup lightweight and lets smaller productions start without scheduling a managed onboarding process.
What is the difference between standard and enhanced AI translation?
Standard AI translation is available across plans that include AI translation. Enhanced AI translation uses a stronger model for more nuanced dialogue and tone; it may take longer and use more credits, and is included with Pro Access Passes.
How does support work with an Access Pass?
SurtitleLive is self-serve: there is no formal SLA or scheduled onboarding. Pro Access Pass questions receive priority response, and the feedback helps us improve the product and documentation.
